Refund Policy

At IndiaFont, customer satisfaction is our top priority. We want you to be completely confident in your purchase decision, which is why we offer a free trial period to evaluate our software before committing to a purchase.

1. Refund Eligibility

We evaluate refund requests on a case-by-case basis. Below are the general guidelines for determining eligibility:

1.1 Situations Eligible for Refund

You may be eligible for a refund if:

• Technical Issues: You experience persistent technical problems that prevent the software from functioning correctly, and our support team is unable to resolve them within 7 days of your initial support request.
• Duplicate Purchase: You accidentally purchased the same license or subscription twice. Please contact us immediately if this occurs.
• Unauthorized Transaction: Your payment method was used without your knowledge or authorization. We may require additional verification in such cases.

1.2 Situations Not Eligible for Refund

Refunds will generally not be provided in the following circumstances:

• Change of Mind: Deciding you no longer need the software after purchase, particularly if you had the opportunity to use the free trial beforehand.
• Request After 15 Days: Refund requests submitted more than 15 days after the original purchase date.
• Terms Violation: If your license was suspended or terminated due to a violation of our Terms of Service or End User License Agreement.
• Feature Misunderstanding: Expecting features or capabilities that were not advertised or documented in our product descriptions.
• Compatibility Issues: Problems arising from third-party software, hardware limitations, or operating systems that do not meet our published system requirements.

2. How to Request a Refund

If you believe you qualify for a refund, please follow these steps to submit your request:

1. Contact Our Support Team: Send an email to support@indiafont.com with the subject line "Refund Request - [Your Order Number]".
2. Include Required Information: Provide your order number, the email address used for purchase, a detailed explanation of your reason for requesting a refund, and any supporting documentation (screenshots, error messages, etc.).
3. Allow Processing Time: Our team will review your request and respond within 3-5 business days.
4. Technical Troubleshooting: If your request relates to technical issues, our support team will first attempt to resolve the problem. A refund will only be processed if we are unable to provide a solution.
5. Decision Notification: You will receive an email confirming whether your refund has been approved, along with any next steps.

3. Refund Processing Timeline

Once your refund request is approved, please allow time for the funds to be returned:

• Processing Time: Approved refunds are initiated within 7-10 business days from the date of approval.
• Refund Method: Funds will be credited back to the original payment method used during purchase.
• Bank Processing: Depending on your financial institution, it may take an additional 5-7 business days for the refund to appear in your account.

4. Subscription Cancellation

4.1 Annual Subscription Plans

If you have purchased a 1-year or 5-year subscription plan, you may cancel at any time. However, please be aware of the following:

• Partial refunds are not provided for unused portions of your subscription period.
• Your access to the software will continue until the end of your current billing cycle.
• After cancellation, your subscription will not auto-renew, and no further charges will be made.

4.2 Lifetime Licenses

Lifetime licenses are one-time purchases that provide perpetual access to the software. These licenses do not require renewal. Refund requests for lifetime licenses are evaluated using the same eligibility criteria outlined above.

5. Chargeback Policy

We kindly request that you contact our support team before initiating a chargeback with your bank or credit card company. Filing a chargeback without first attempting to resolve the issue with us is considered a violation of this policy.

Unauthorized chargebacks may result in:

• Immediate suspension and termination of your software license.
• Permanent restriction from making future purchases.
• Potential legal action to recover the disputed amount plus associated fees.

6. Exceptional Circumstances

We understand that unique situations can arise that may not be covered by the standard policy terms. If you have a special circumstance, please reach out to our support team with a detailed explanation. We will review your case individually and work with you to find a fair resolution.

7. Custom Calligraphy Services

Our On-Demand Calligraphy Service operates under separate refund terms due to the personalized nature of the work:

• Before Work Begins: A full refund is available if you cancel before our team starts working on your project.
• After First Draft: A 50% refund may be issued if you are unsatisfied with the initial direction and wish to discontinue.
• After Final Delivery: No refunds are available once the completed work has been delivered, as the custom creation process is complete.

8. Contact Information

If you have any questions about this Refund Policy or need assistance with a refund request, our team is here to help:

• Email: support@indiafont.com
• Phone: +91 7378 456 633
• WhatsApp: +91 8767 303 135