Login & Authentication Issues
Solutions for common login problems.
Cannot Login
Check Basics
- 1.Internet connection - Required for login
- 2.Email/password - Verify correct credentials
- 3.Caps Lock - Passwords are case-sensitive
Reset Password
- 1.Click "Forgot Password" on login screen
- 2.Enter your registered email
- 3.Check inbox (and spam folder)
- 4.Follow reset link
- 5.Create new password
Account Not Found
- •Verify the email address
- •Check if you registered with different email
- •Contact support if unsure
Already Logged In Elsewhere
If you see "Already logged in on another device":
- 1.Logout from the other device
- 2.Wait 2-3 minutes
- 3.Try logging in again
- 4.If no access to other device, contact support
Trial Expired
- •Trial is 7 days from activation
- •Cannot restart trial
- •Purchase license to continue
- •Contact support for issues
License Issues
License Not Found
- •Verify purchase email
- •Check order confirmation
- •Allow 24 hours after purchase
- •Contact support with purchase details
License Expired
- •Lifetime licenses don't expire
- •Verify you have correct license type
- •Contact support for verification
Server Issues
If login fails with server error:
- 1.Wait 5-10 minutes and retry
- 2.Check if internet is stable
- 3.Try different network
- 4.Check [status page] for outages
Need More Help?
Contact support:
- •Email: support@indiafont.com
- •Include your registered email
- •Describe the exact error message
- •Mention when the issue started